Southcoast Health to use Orb Health
for chronic care management services

NEW BEDFORD – Southcoast Health will use Orb Health’s collaborative care platform and care delivery services to extend and expand its services into chronic care management.

Orb Health is an integrated suite of collaborative care technology and clinical services aimed at accelerating chronic care management. The Orb Health solution unifies provider workflow preferences, protocols designed to maximize patient outcomes, and provides bi-directional connectivity with electronic medical record systems and third-party medical devices for remote patient monitoring, according to an announcement from Southcoast Health.

The solution enables health care providers to deliver better patient engagement, improved outcomes and cost-savings instead of relying on multiple nonintegrated systems and standalone electronic medical record legacy software.

By using Orb Health, Southcoast Health expects to reduce its time to implement chronic care management services and reduce costs. Orb Health is designed to deliver a higher level of compliant care without adding additional overhead and without the need to “rip and replace” existing electronic medical records, portals or information technology systems, according to Southcoast Health.

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In addition, doctors will be able to provide extra-visit care services as an extension of their own care practices. In existing implementations, practices have seen preliminary results showing a reduction of up to 64 percent in hospital readmissions and patient retention rates of 98 percent with a 4.7 out of 5 stars satisfaction rating.

“At Southcoast Health, we’re not only dedicated to advancing the standards of care for our patients but continually empowering our doctors, nurses and caregivers with the tools necessary to provide world-class care,” said Rick Markello, chief financial officer, Southcoast Physicians Group. “However, when it came to introducing chronic care management, we were presented with a choice: Try to build the systems, care standards and staff needed at great cost and taking many months, or look to partner with a firm that would provide Southcoast with the best level of capability, at less cost and far sooner. Southcoast Health looked at several solutions in the space and found Orb Health to be the clear winner to meet our needs.”

“Orb Health was founded to transform patients’ lives by focusing on health outcomes for chronic care patients and behavioral health segments,” said Dr. Paul Oran, founder and CEO at Orb Health. Oran describes Orb Health as “existing to leverage leading technology paradigms to build software that makes a difference where it matters the most – the interaction between health care providers and their patients.”

Southcoast Health is comprised of Charlton Memorial Hospital in Fall River, St. Luke’s Hospital in New Bedford and Tobey Hospital in Wareham, Mass., as well as urgent care centers, cancer centers, rehabilitation centers, labs and Southcoast Visiting Nurse Association, along with the Southcoast Physicians Group, with more than 600 providers caring for more than 250,000 patients.

“We chose Orb Health because they were the only vendor that really understood that a health system needs a platform that expands care capabilities and evolves our current systems as we provide new and critical services to our patients,” said Markello. “We get the best of all worlds with Orb Health: World-class care using existing resources, both human and technical, while driving the best possible outcomes for our patients. We also expect to see secondary benefits such as streamlined billing for these services while maintaining the highest level of compliance. We are very excited to work with Orb Health on changing health care in the New England region.”

Rob Borkowski is a PBN staff writer. Email him at