Within weeks of the poorly conceived 2016 rollout of the disastrous “Rhode Island: Cooler & Warmer” campaign, Rhode Island tourism leaders said they were done with statewide marketing slogans.
A year later, a stealth rollout of a new “Fun-Sized” promotion performed well enough in testing that tourism leaders were comfortable finally acknowledging it in the local media the following January. That campaign did so well that the state kept it going for several years.
In March, Anika Kimble-Huntley, the state’s chief tourism marketer, told PBN that R.I. Commerce Corp. was close to coming out with a new statewide tourism campaign and tagline “that everybody can rally behind.”
It’s now the height of the summer season and it’s still not clear if an overarching statewide campaign to help connect the various regional promotions is coming.
Commerce spokesman Matthew Touchette did tell PBN in this week’s cover story that the state is preparing a different type of campaign than what it has done in the past, touting “all the state has to offer.”
Sounds promising but as always, the devil is in the details.
The early word from local tourism leaders and related businesses is that the summer tourism season hasn’t been marked by record crowds. A late summer rush could change that. But even if that happens, local tourism councils will need all the help they can get from the state in the ultra-competitive, international battle for tourist dollars.
Frankly there was an overreaction to the supposedly failed Cooler & Warmer and the controversy over it was symbolic of the problems with RI tourism itself and should have led to more thoughtful analysis of the situation. Unfortunately, no such thing happened. When you view your mission as just a media advertising campaign, you are already operating at low level, when what you need is a bigger and more strategic viewpoint. For example, the tourism organization should be engaged on stimulating the creation of more events in RI to attract visitors. It should also do more in promoting hospitality investment by outside firms. RI lacks a big upscale resort in the area stretching from Narragansett to Green Hill. Why not try to fill that void. The State has a big investment in URI facilities which are underutilized in the summer months. Why not stimulate the creation of more musical events, more theater events, more sporting events on that campus and if required build outdoor/indoor facilities to
help. Why not an outdoor amphitheater there??