Study: Direct banks seeing some wavering of customer satisfaction

THE OVERALL SATISFACTION score for direct banks in J.D. Power's 2018 Direct Banking Satisfaction Survey is 863, on a 1,000-point scale, which is 57 points higher than the score for traditional retail banks. / COURTESY J.D. POWER
PROVIDENCE – Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but these branchless institutions are showing some signs of vulnerability. Direct…

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