Survey: Citizens lags big banks on customer banking advice satisfaction

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NATIONAL BANKS dominated on J.D. Power’s 2020 U.S. Retail Banking Advice Satisfaction Survey, while regional banks, including Citizens Bank, scored below the industry average. / COURTESY J.D. POWER
PROVIDENCE – Big banks’ digital advice offerings make them more popular with customers than their regional bank counterparts, including Rhode Island-based Citizens Bank. This was among the findings of J.D. Power’s 2020 U.S. Retail Banking Advice Satisfaction Study. The third annual study measures customer satisfaction with retail banks – both national and regional – and…

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