Survey: Citizens lags big banks on customer banking advice satisfaction

NATIONAL BANKS dominated on J.D. Power’s 2020 U.S. Retail Banking Advice Satisfaction Survey, while regional banks, including Citizens Bank, scored below the industry average. / COURTESY J.D. POWER
PROVIDENCE – Big banks’ digital advice offerings make them more popular with customers than their regional bank counterparts, including Rhode Island-based Citizens Bank. This was among the findings of J.D. Power’s 2020 U.S. Retail Banking Advice Satisfaction Study. The third annual study measures customer satisfaction with retail banks – both national and regional – and…

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