Survey: PPP loans boost small-business satisfaction with banks

SMALL BUSINESSES’ SATISFACTION with their banks reached record highs in 2021, according to a new survey by J.D. Power and Associates. The survey also ranked the top banks by region, with Chase Bank placing first in the Northeast. / COURTESY J.D. POWER AND ASSOCIATES
PROVIDENCE – Small businesses are happier than ever with their banks, thanks in part to how their local lenders helped them with the U.S. Small Business Administration’s Paycheck Protection Program, according to a new study by J.D. Power and Associates. Results of the 2021 U.S. Small Business Banking Satisfaction Study show small businesses’ appreciation for…

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