Susan Colucci

ABILITY TO ADAPT: During the COVID-19 pandemic, the number of employees at the Providence Marriott Downtown plummeted from more than 200 to eight. Susan Colucci, the hotel’s controller, says she had to relearn the systems her staff had been handling, such as accounting, purchasing and human resources as a result. / PBN PHOTO/TRACY JENKINS
ABILITY TO ADAPT: During the COVID-19 pandemic, the number of employees at the Providence Marriott Downtown plummeted from more than 200 to eight. Susan Colucci, the hotel’s controller, says she had to relearn the systems her staff had been handling, such as accounting, purchasing and human resources as a result. / PBN PHOTO/TRACY JENKINS
PBN 2021 Leaders & Achievers Awards Susan Colucci | Controller, Marriott Providence Downtown Just before the COVID-19 pandemic hit the U.S. in March 2020, the 354-room Providence Marriott Downtown was operating at an average 70% capacity and was bustling with guests and more than 200 employees. Then the economy was hobbled and the hotel found…

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