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SITE VISIT: Mark K. W. Gim, president and chief operating officer of Westerly-based Washington Trust Bancorp., demonstrates the bank’s website technology on his iPad in 2018. But the regional bank didn’t abandon its brick-and-mortar strategy, opening several new branches in recent years. / PBN FILE PHOTO/MICHAEL SALERNO

Mobile banking making leaps ahead

FINANCIAL SERVICES Perhaps nothing has transformed banking more than technology. Online and mobile banking are certainly not new. Websites, for example, first came on the scene...

People’s Credit Union CEO Ellen Ford receives distinguished leadership award

MIDDLETOWN – People’s Credit Union CEO Ellen Ford was recently recognized with the Sandra J. Pattie Distinguished Leadership Award during the New England Women...

Five Questions With: Amy Martel

Amy Martel is the executive vice president and chief operating officer of People’s Credit Union, headquartered in Middletown. Martel is a certified chief executive...
PERSONAL RELATIONSHIP: Mark K. W. Gim, president and chief operating officer at Washington Trust Bancorp Inc., parent of Westerly based The Washington Trust Co., says local banks need to be vigilant to ensure smooth technology adoption while also maintaining the personal relationships banks have built their brand on.
 / PBN FILE PHOTO/MICHAEL SALERNO

Balancing demand for touch and tech

With an evolving mixture of millennials and older customers, local banks and credit unions increasingly face a dilemma when it comes to rapidly evolving...
ADAPTING INDUSTRY: As consumer expectations for online banking grow with advancing technology, banks and credit unions must find ways to adapt to those expectations while keeping costs down.

As technology becomes increasingly intertwined with banking, it presents opportunity and...

When Lisa G. Dandeneau first joined Navigant Credit Union more than 22 years ago, one of her first tasks was to help launch online...
AMY MARTEL, executive vice president and chief operating officer of People’s Credit Union, shown inside the Middletown branch, has been named chairperson of the Newport County Chamber of Commerce. / PBN FILE PHOTO/MICHAEL SALERNO

People’s Martel named chairperson of Newport chamber

MIDDLETOWN – Amy Martel, executive vice president and chief operating officer of People’s Credit Union, was named chairperson of the Newport County Chamber of...
A TEAM APPROACH: Amy Martel, executive vice president and chief operating officer of People’s Credit Union, encourages a collaborative approach at the Middletown-based financial institution. / PBN PHOTO/MICHAEL SALERNO

Martel’s work advances women in banking

When Amy Martel began work as a bank teller with Strata Bank in 1994, she had no intention of making a career in financial...

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