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Study: Retail banking satisfaction plunges amid economic turmoil

PROVIDENCE – Customers aren’t happy with their banks, with overall satisfaction plunging compared with a year ago, according to a new study by J.D....

Businesses addressing future risks based on pandemic experience

Small-business owners in Rhode Island and across the country are reporting inflation and supply chain disruptions are impacting their businesses in big ways, according...
VALUABLE ASSET: Since joining Bank of America Corp. in Providence in 2016, Terri Monjar, senior relationship manager, has helped clients acquire close to $200 million in new capital. / PBN PHOTO/DAVE HANSEN

Monjar able to bring people, processes, tech together to solve complex...

Business Women Awards 2022 Industry Leader Financial Services Terri Monjar, Bank of America Corp. As a senior relationship manager for Bank of America Corp.’s Northeast Commercial...

Bank of America to raise minimum wage to $22 per hour

PROVIDENCE – Bank of America Corp. is upping its hourly minimum wage to $22 per hour, according to a news release. The latest wage hikes,...
LASTING MARK? Providence Mayor Jorge O. Elorza, who cannot run in November for another term, is hopeful a renovated Industrial Trust Co. Building will add to the vibrancy of Kennedy Plaza, which the city is eying for a $140 million overhaul. / PBN PHOTO/PAMELA BHATIA

TO THE RESCUE? ‘Superman’ building project could key downtown recovery

The Industrial Trust Co. Building holds a towering place in Neil D. Steinberg’s memory. He started his banking career there nearly half a century ago,...

Rockland Trust named top New England bank for customer satisfaction

PROVIDENCE – Rockland Trust Co. tied for the No .1 spot among New England banks for customer satisfaction, according to J.D. Power’s 2022 U.S....
PROVIDENCE BUSINESS AWARDS announced Friday 30 honorees for its 2022 Business Women Awards program.

Taco’s Merchant among 30 honorees for PBN’s Business Women Awards program

PROVIDENCE – Cheryl Merchant, CEO of Taco Comfort Solutions, has been selected by Providence Business News as this year’s Career Achievement winner among local...
DATA DRIVEN: Brian Moynihan, Bank of America Corp. chairman and CEO, says consumer spending increased in the fourth quarter of 2021 and the numbers show that it will likely continue to climb. / PBN FILE PHOTO/RUPERT WHITELEY

Bank of America’s Moynihan: Consumer spending up, but debt isn’t

As CEO of Bank of America Corp. since 2010, Brian Moynihan has been largely credited with rebuilding the bank after the Great Recession and...
FEELING WARY: Steven M. Parente, executive vice president and director of retail banking for Bank Rhode Island, says the bank has taken steps to prevent scammers from tricking customers who use a peer-to-peer payment platform. / PBN PHOTO/MICHAEL SALERNO

A bank phishing scam that hooks younger customers

The nightmare begins with a text message that appears to come from the bank, alerting the customer to a suspicious, unauthorized transaction. Thousands of dollars...
A BIG BOOST: Bank of America Corp.’s diversity recruitment efforts include hiring 10,000 people companywide from low- to moderate-income communities. Among the bank’s local diversity and inclusion leaders walking from its corporate facility in Lincoln are Kate DeTora, vice president of financial solutions, center; Phoebe E. Peck, vice president of financial solutions, far left; and Eliza Sharrah, fraud communications strategy program manager, far right. / PBN PHOTO/ELIZABETH GRAHAM

A commitment that adds to the bottom line

PBN Diversity and Inclusion Awards 2021 Financial Services: Bank of America Corp. Kevin P. Tracy, president of Bank of America Corp.’s Rhode Island market, says...
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