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As an international banker, Jeffrey Diehl faced complex problems, including helping HSBC Bank return to the good graces of the U.S. government after a scandal. His move to Rhode Island came from a desire to do good for smaller communities. / PBN FILE PHOTO/DAVE HANSEN

Customer needs should help define your structure, programs

Jeffrey Diehl | Rhode Island Infrastructure Bank CEO and executive directorWhether your organization operates in the private or public sectors, focus on customers is...
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