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Citizens online, mobile banking temporarily down due to technical issues

PROVIDENCE - Citizens Bank customers were temporarily unable to use certain online or mobile tools due to a reported technical issue, a bank spokesman...
TANDEM APPROACH: Mark K. W. Gim, president and chief operating officer of The Washington Trust Co., said focusing on operating physical branch locations in tandem with digital offerings allows the bank to maintain its customer flow.
 / PBN FILE PHOTO/MICHAEL SALERNO

Customers still want brick-and-mortar banking

It started with drive-through banking lanes. Then it was automated teller machines – ATMs. Hailed as the future of banking, many thought the days...
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