Take small steps to create a culture of caring

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Nine years ago, Bill Horgan’s father handed him the reins to the family business, Debug Pest Control. Bill says he loves it like a third child, although he knows it’s a business. It has grown 300 percent since he took over. / PBN PHOTO/RUPERT WHITELEY

Nine years ago, Bill Horgan’s father handed him the reins to the family business, Debug Pest Control. Bill says he loves it like a third child, although he knows it’s a business. It has grown 300 percent since he took over. / PBN PHOTO/RUPERT WHITELEY

Bill Horgan | Debug Pest Control president Like many new business owners, when I took over the company, I was focused on growth and the bottom line. I wanted our family’s pest control business to be more than a mom-and-pop operation. A few years in, though, I started to realize that I didn’t want to

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