WARWICK – Information technology consulting and software firm Trilix has started a blog series profiling Rhode Island and Massachusetts business leaders who exhibit workplace excellence.
“We have been having powerful conversations with a number of our clients and partners about how businesses struggle to build great processes and implement best-in-class systems, while also working on … culture, employee morale and customer satisfaction. One focus area always seems to trump the other,” said Garry Foisy, Trilix’s principal of business development.
The monthly series, authored by Foisy, features leaders who understand how people, process and technology blend. Such companies enjoy financial gains by combating organizational waste, create lasting impact with their employees and clients, and become more transformative in nature, he said.
Bill Wray, chief risk officer of the Washington Trust Co., is featured in the first blog.
To Wray, operational excellence – at its core – is about helping companies run “faster, better, cheaper and happier … grounded in two old-fashioned virtues: first humility, to accept that things are not as good as they could and should be; second courage, to be willing to do whatever is necessary to allow your frontline employees to be their best on behalf of your customers,” he said.
Other leaders Trilix will profile in the blog:
- Darlene Morris, director, Center for Improvement Science, Rhode Island Quality Institute
- Tom Pesaturo, principal, Exceeda Consulting Inc.
- Kathy O’Neel-Webster, vice president of compliance, Preventure
Susan Shalhoub is a PBN contributor.
