Verizon FiOS Internet outage hits R.I.

(Updated, 1:20 p.m.) PROVIDENCE – The Internet and video-on-demand services on Verizon Communications Inc.’s fiber-optic network FiOS were down throughout Rhode Island on Thursday morning due to a statewide outage, a spokesman confirmed. An equipment problem disrupted FiOS’ data services for a number of hours in different parts of the state, including sections of Providence,…

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5 COMMENTS

  1. Additional information is most definitely NOT available on verizon.com. Trust me, I’ve spent way too much time looking. It’s also not available by phone, Twitter or carrier pigeon. Your reporting is the best information I’ve found. It’s a shame no one at Verizon can take 10 minutes to post something anywhere. That’s the kind of non-response that can lead to rumors and speculation far more damaging than the truth.

  2. Obviously Verizon does not appreciate its customers business when it does not even address the status on an 8 hour state-wide service outage. Its official “System Status” on Verizon.net reads “nothing to report” with the last update being from 2007. There are plenty of competent unemployed folks right now that should have their jobs. PBN did a better job of updating their customers. Forgive me for not switching to FIOS TV now.

  3. Verizon…Cox…it’s all bad. Neither company does a decent job of reporting outages to its customers. And to boot, we’re still getting charged for the downtime. Although this is my first experienced outage with VZ, I can state from experience that Cox NEVER offered credits for downtime during the six years I had my internet service with them, except once when I literally harangued them until they gave in. And that was for a lousy one-day’s credit!.

    If my company treated customers the way that the big guys do, we’d be joining many contemporaries on the unemployment line. Customer service with larger companies has turned into such a joke…

    Thanks, Ted, and PBN for keeping us posted. You did a MUCH better job than VZ on a situation that, to many of us, was critical.

  4. My experience with Verizon Internet is a bit more positive that those above. There was a clear outage message on their customer help line. I do, however, wish it had given a fix time. I’ve has their Internet service for over 3 years and experienced very few outages. Their customer help service has been outstanding.

  5. I agree with C. William. I’m not sure where the others were looking, but there was a clear note on Twitter account (granted I did have to use my cell phone internet to find that out and if I didn’t have one I couldn’t have seen it) and when I called a while later to get an update it was on their message center as well. In addition, I spoke with a real live person who also informed me that they were aware of the problem and were expecting it to be fixed within a short period of time. Less than 2 hours after that my internet was up and running just fine. I know it’s aggravating to have these things happen. I was just as hostile yesterday morning for sure, but you can’t say that Verizon didn’t make any attempt to get the word out. They did. They really did.