Home Industries IT support RI builds own AI

IT support RI builds own AI

Tech team: 
Nick Bernseld, left, and Paul Riendeau are the co-founders and CEOs of information technology services company IT Support RI in North Smithfield, which has used an integrated artificial intelligence platform to improve efficiency.
COURTESY IT SUPPORT RI
Tech team: 
Nick Bernseld, left, and Paul Riendeau are the co-founders and CEOs of information technology services company IT Support RI in North Smithfield, which has used an integrated artificial intelligence platform to improve efficiency.
COURTESY IT SUPPORT RI

Innovative Companies 2026 Awards IT SERVICES: IT Support RI IT Support RI wanted better software to run its help desk. When it couldn’t find any, the North Smithfield managed-services firm built its own. Rather than bolting an off-the-shelf chatbot onto existing tools, the company developed a proprietary artificial intelligence platform from scratch to run its

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