Home Subscriber Only Cover Story Technology turns BofA branches into ‘financial centers’

Technology turns BofA branches into ‘financial centers’

SERVICE SHIFT: William F. Hatfield, Bank of America’s market president in Rhode Island, said financial centers have become less a destination for a transaction and more a place for advice and a conversation.
 / PBN PHOTO/RUPERT WHITELEY
SERVICE SHIFT: William F. Hatfield, Bank of America’s market president in Rhode Island, said financial centers have become less a destination for a transaction and more a place for advice and a conversation.
 / PBN PHOTO/RUPERT WHITELEY

William F. Hatfield, Bank of America Corp.’s market president in Rhode Island, discusses the bank’s local growth and ways it can help spur development in areas such as Providence’s Jewelry District. Bank of America grew its deposits in Rhode Island over last fiscal year by about $5 billion. How did that happen? Actually, [the growth]

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