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John Larrabee

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‘Guest profiling’ way to bring customers back

These days when you register at a five-star hotel, you’ll likely be asked a lot of personal questions. Will you be bringing a child?...

OCG forum to focus on shared municipal services

Pawtucket’s School Department and City Hall will be launching an experiment next month: They’ll begin sharing the services of a single IT department. “There will...

Hotel professionals from Eurasia attend JWU hospitality seminar

PROVIDENCE – Travel guides published by Forbes and AAA were once the first place consumers looked when planning a trip, but today they might...
SPARK PLUG: Writing coach Lisa Tener teaches writers to make their book a priority, hopefully helping them find their creative spark. / PBN FILE PHOTO/TRACY JENKINS

She helps entrepreneurs find their inner author

Ask writing coach Lisa Tener how to pen an inspirational memoir, and she’ll point to one of her own success stories, Dr. Tim Warren. Before...
SPREADING THE CREDIT: Lifespan Senior Vice President of Financial Services and Care Management Ann M. Kashmanian, center, makes sure to share the kudos she receives for initiatives she has undertaken in numerous roles at Lifespan with colleagues, including Director of Clinical Documentation Karen DiMeglio, left, and Administrative Director Marybeth Almeida. / PBN PHOTO/RUPERT WHITELEY

Lifespan Sr. VP of finance keeps hospitals healthy

Ann M. Kashmanian never thought about working in the health care industry when she was studying for a master’s degree in business administration at...
FOR THE PEOPLE: Ellen Ford, president and CEO of People’s Credit Union, takes a hands-on approach, often working directly with customers herself. “It’s something that keeps me connected to our members,” she said. / PBN PHOTO/NATALJA KENT

Personal care is a business tool for People’s chief

Walk into People’s Credit Union in Middletown and you might see Ellen Ford, the president and CEO, sitting at a desk with an elderly...
GREEN THUMB: Architect Ken Filarski of the Rhode Island Green Building Council shows off some eco-friendly homes he has designed in Providence. / PBN PHOTO/MICHAEL PERSSON

Tax-credit on green GA agenda

Kenneth J. Filarski is the new chairman of the Rhode Island Green Building Council, which aims to promote sustainable development. He’s worked as an...
SPARK PLUG: Writing coach Lisa Tener teaches writers to make their book a priority, and offers time-management techniques, hopefully helping them find their creative spark. / PBNPHOTO/TRACY JENKINS

Tener helping entrepreneurs find the writer within

Ask writing coach Lisa Tener how to pen an inspirational memoir, and she’ll point to one of her own success stories, Dr. Tim Warren. Before...
HOLDING SERVE: Charles Kehres, International Tennis Hall of Fame director of events, said the site had a “big slump” in 2009 but has since rebounded. / PBN PHOTO/KATE WHITNEY LUCEY

State riding meetings, convention momentum

These days it’s not unusual to find a corporate sales force gathered in a meeting room at Newport’s International Tennis Hall of Fame. They’ll...
ON STAGE: Ricardo Pitts-Wiley, above right, an actor and development director for Mixed Magic Theatre in Pawtucket, says performing artists should be considered for tax breaks. Also pictured, from left, interns Alex Salazar and Trent Robinson Lee. / PBN PHOTO/RUPERT WHITELEY

State leaders urged to do more to grow arts

If you want to keep Shakespeare alive in Rhode Island, give a tax break to Hamlet – or more precisely, the actor who portrays...
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