Frequently Asked Questions


By what methods can I pay?

Subscriber packages ordered online require credit card payment, and are automatically renewed. If you are subscribing via mail in card or customer service, you can opt to use Bill Me or pay by check.

Can I cancel anytime?

Sure. We’d be sad to see you go, but just call (855) 813-5805 and our customer experience managers will help you.

How do I qualify for an introductory offer?

Introductory pricing is only available to households or customers at a business address who have not been subscribers to PBN within the last 180 days. If you respond to this offer but do not qualify for introductory pricing, we reserve the right to reject your order or prorate your subscription term to reflect current subscriber pricing. This offer is only available in the contiguous U.S. and may be withdrawn at any time. Sales tax may apply.

Please note that your subscription will renew automatically unless you cancel prior to renewal. Our secure server software encrypts information to protect your transaction.

Is that your best rate?

Our introductory prices are our lowest available rates, and are available only to new subscribers.

Must my subscription be automatically renewed?

All of our subscriptions are on automatic renewal for your convenience. You do not have to worry about mailing back renewal notices or missing issues if you forget to renew. You have complete control over your subscription and can contact us to change or cancel at any time.

What are your rates?

The rates will vary depending on the package purchased. Please select the package you’re interested in to see the rates available for that package.

When can I cancel?

You may change or cancel your subscription at any time. To change or cancel your subscription, please contact Customer Service at (Toll-FREE in the U.S. and Canada) 855-813-5805. We do not accept cancellations by mail, email, or by any other means.

When will my price change?

At the end of the introductory term, your subscription will automatically renew each term at the standard price for your package. Please select the package you’re interested in to see the rates available for that package.