Angela M. Wicks, assistant professor of management at Bryant University, has been appointed to the 2007 board of examiners for the Malcolm Baldrige National Quality Award. She will review and evaluate applications for the award, which is the highest level of national recognition for performance that a U.S. organization can receive. Awards are given in manufacturing, service, small business, education, health care and nonprofit.
PBN: What does being on the board of examiners for the Baldrige award entail?
WICKS: More than 500 national examiners and a vast number of state examiners volunteer their time – hundreds of hours on each application. We are all quite passionate about quality and the Baldrige program. … Representatives of some Baldrige winners have been guest speakers in my classes, and students often ask about the value of the process. The response is always the value of the feedback report; one guest pegged its value at hundreds of thousands of dollars. The applicant has the opportunity to have a team of quality experts examine all aspects of their business and provide them with a “consulting” report that outlines how well the organization performs.
Rhode Island's Market Has Changed. Developers, Builders, Investors and Sellers Must Change With It.
By Emilio DiSpirito IV License Partner | Engel & Völkers Oceanside Leader | The DiSpirito…
Learn More
PBN: What interests you about this position?
WICKS: I have the unique opportunity to receive a behind-the-scenes view of how world-class organizations operate. The 50-page application details the important aspects of an applicant’s business, and the site visit fills in the blanks. The entire process is a learning opportunity for me. … And, although applicant confidentiality and proprietary information must be safeguarded at all costs, serving as an examiner lets me bring a vast amount of learning and experience back into the classroom for my students. That is probably the greatest reward of all – to be able to share with my students what it takes to create, operate and improve world-class organizations.
