Arpin Group ranks high in Trippel satisfaction survey

ARPIN GROUP INC. received two number one rankings in supplier satisfaction, according to a Trippel Satisfaction Survey and Research LLC on Friday. / COURTESY ARPIN GROUP
ARPIN GROUP INC. received two No. 1 rankings in supplier satisfaction, according to a Trippel Satisfaction Survey and Research LLC on Friday. / COURTESY ARPIN GROUP

WEST WARWICK – Two Arpin Group Inc. divisions, Arpin Van Lines and Arpin International Group, have both placed first in supplier satisfaction, according to a Trippel Survey and Research LLC Satisfaction Survey, Arpin announced in a press release on Friday. According to its website, Arpin provides corporate, government, military and private moving services as well as transportation services.

In the study, Aprin Van lines received a 69 percent top block percentage, meaning participating managers rated Arpin either a 9 or 10 out of 10. Trippel also reported Arpin Van Lines had an overall satisfaction of 69 percent, tying Budd Van Lines for highest average domestic satisfaction in the report. Arpin International Group also ranked first in international rankings with an average score of 8.89 out of 10.

“We are honored to be ranked the No. 1 carrier among corporate relocation managers in both our domestic and international lines of business,” said David Arpin, president and CEO of Arpin Group, in a statement on Friday. “As a family-owned company that has existed for 117 years, we have always placed the customer first in all we do. Achieving this ranking is a signal to us that we are headed in the right direction, but it is not a time to rest. Keeping this leadership position means we must work even harder to listen to our customers, anticipate changes in the market and continue innovating.”

The studies focused on corporate relocation managers’ satisfaction ratings regarding moving-service suppliers utilized in domestic and international relocation. Two hundred eighty-eight managers participated in the study.

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It is worth noting that the number of responses for each company ranked in the survey varied. Both of the Arpin Group’s individual rankings were based on nine responses.

Trippel is an independent company that conducts sampling of corporate relocation managers or service providers.

Chris Bergenheim is the PBN web editor.

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