Jeffrey Gitomer
Value is still king
Value is perhaps the most illusive word in sales.
Everyone will tell you how important it is, very few can tell you what...
Saying ‘yes’ to attitude
Got attitude? "YES!" You all scream.
A positive one? "YES!" You all scream.
Wanna bet?
I'll bet every one of you "thinks" you have a...
Believe in your work
Everyone wants to have a great year, and many start with a flurry.
Problem is that many can't keep up the momentum or maintain...
Which side are you on: logic or emotion?
The world is divided into two kinds of people. Keepers and tossers. I’m a keeper.
My home and my spaces are full of objects d’memory....
Success takes hard work – you can’t avoid it
More and more I see salespeople unwilling to work hard.
For whatever reason, they refuse to do the hard work now that will make success...
A satisfied customer is a vulnerable one
One of the main reasons “customer satisfaction” is a meaningless statistic is that it’s not predictable, let alone measurable, as it relates to business...
Fresh ideas don’t come from ‘outside the box’
Have you ever heard the expression, “Think outside the box”? Of course you have. It is old before you start. There’s nothing innovative about...
A great brand isn’t just memorable – it sells
Things go better with Coke. Fly the friendly skies of United. Have it your way. Not!
What does “branding” mean to you?
Growing up in the...
All for one and one for all – except in sales
Selling is an individual sport. Don't take my word for it; ask any seasoned salesperson.
Oh sure, they're willing to ask experts and take...
<i>First class is not just a section of an airplane</i>
When I say "first class," what one word comes to mind?
Upgrade?
Travel?
Hotel?
Service?
To me, first class has always been a person or a reputation. But that's...
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