Stopping rising inequality
Almost 10 years after the Great Recession ended, the growing threat of a new economic slowdown raises a troubling question: When the next recession...
The ABCs of customer service
Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in...
New sales tax rules in R.I., Mass.
In the Wayfair v. South Dakota decision in 2018, the U.S. Supreme Court opened the door for states to collect sales taxes on remote...
Fostering healthy debate
I was struck by an article in Bits & Pieces magazine about how the Wright brothers fiercely argued over every decision – so much...
Stay looking sharp, as corporate America relaxes dress code
Well, in today’s ever-changing business climate, you really won’t be hearing that type of statement all that often. The “staple” uniform of business all...
ACA keeps R.I. healthy
As the CEO of the largest health center in Rhode Island, I am acutely aware of the impact of rising health care costs on...
Crack the prospect code
Why do so many meetings with prospects fizzle out and go nowhere? Is it just the way it is, so we should just accept...
Keep the customer satisfied
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
Personal branding: What’s all the fuss about?
In 1997, author Tom Peters published a cover story in the magazine Fast Company in which he declared: “We are the CEOs of our...
Diagnosis of 2019 outlook is cautiously optimistic
The consensus is the economic outlook still tilts toward positive, with indications the economic recovery that jump-started 2009 will continue at least through 2019....
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