Report: Amica ranks No. 1 in N.E. for auto insurance customer satisfaction

AMICA MUTUAL INSURANCE CO. ranked No. 1 for customer satisfaction in New England on the J.D. Power & Associates 2018 U.S. Auto Insurance study. / COURTESY AMICA MUTUAL INSURANCE CO.
AMICA MUTUAL INSURANCE CO. ranked No. 1 for customer satisfaction in New England on the J.D. Power & Associates 2018 U.S. Auto Insurance study. / COURTESY AMICA MUTUAL INSURANCE CO.

PROVIDENCE – Amica Mutual Insurance Co. was ranked No. 1 for customer satisfaction in New England for auto insurance in 2018, according to J.D. Power & Associates Friday.

Amica scored 879 points out of a possible 1,000 points, 41 points more than the second-place finisher, State Farm Mutual Automobile Insurance Co.

“Amica is honored to receive the J.D. Power highest customer-satisfaction ranking among auto insurers in the New England Region,” said Robert A. DiMuccio, Amica chairman, president and CEO. “Amica employees provide exemplary service to our customers every day and it shows.”

Allstate Insurance Co. ranked No. 3 in the region.

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USAA would have ranked No. 1 in the region for customer satisfaction with a score of 893 out of 1,000 but did not technically qualify for the study, as it is not open to the general public.

“Cost is not the sole indicator of customer satisfaction in the auto insurance industry,” said Robert Lajdziak, insurance practice business consultant at J.D. Power, in a statement. “Low prices may attract new customers, but it’s service that keeps them. The auto insurers that increase customer satisfaction across all facets of the customer experience make price just one part of the overall relationship.”

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