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Tag: Erica

Bank of America says its banking ‘digital interactions’ break record

Financial Services
CHARLOTTE, N.C. – Digital interactions by Bank of America Corp. customers grew 12% last year, reaching an all-time record 26 billion interactions through a...

Bank of America virtual assistant ‘Erica’ hits 1B customer interactions

Financial Services
PROVIDENCE – Bank of America Corp.’s virtual financial assistant, "Erica," recently reached a new milestone, surpassing 1 billion online exchanges with clients nationwide, according...
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