Tag: Feedback
Gathering feedback
How quickly do you respond when your company receives negative feedback from the community?
Right away with immediate communication: 60%
We assess the matter internally before...
Gathering feedback
How quickly do you respond when your company receives negative feedback from the community?
Right away with immediate communication: 40%
We assess the matter internally before...
Responding to criticism?
How do you usually respond to a customer’s negative feedback?
Remain calm and try to resolve the issue: 100%
Get offended and ridicule customers behind their...
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