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BANK OF AMERICA CEO Brian Moynihan, left, and Rhode Island Market President Willam F. Hatfield recently sat down with PBN to talk about the bank's operations, health and approach to banking in the post-Great Recession era. / PBN FILE PHOTO/RUPERT WHITELEY

PBN on WJAR-TV, Dec. 3, 2018

‘High-tech and high-touch’ approach to serving customers paying off for BofA.Every week, PBN Editor Mark S. Murphy appears on WJAR-TV NBC 10’s Coffee Break...
SERVICE SHIFT: William F. Hatfield, Bank of America’s market president in Rhode Island, said financial centers have become less a destination for a transaction and more a place for advice and a conversation.
 / PBN PHOTO/RUPERT WHITELEY

Technology turns BofA branches into ‘financial centers’

William F. Hatfield, Bank of America Corp.’s market president in Rhode Island, discusses the bank’s local growth and ways it can help spur development...
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