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SERVICE SHIFT: William F. Hatfield, Bank of America’s market president in Rhode Island, said financial centers have become less a destination for a transaction and more a place for advice and a conversation.
 / PBN PHOTO/RUPERT WHITELEY

Technology turns BofA branches into ‘financial centers’

William F. Hatfield, Bank of America Corp.’s market president in Rhode Island, discusses the bank’s local growth and ways it can help spur development...
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