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PROVIDENCE BUSINESS NEWS EDITOR Mike Mello, left, leads the discussion at PBN's Health Care Summit on Wednesday. Participating on the panel are, from left, Marc Backon, president, commercial division, at Tufts Health Plan; Stephen Farrell, CEO of UnitedHealthcare of New England; Marie L. Ganim, R.I. Health Insurance Commissioner, Kim A. Keck, CEO and president of Blue Cross & Blue Shield of Rhode Island; Dr. Alan Kurose, CEO and president of Coastal Medical; and Neil D. Steinberg, CEO and president of Rhode Island Foundation. / PBN PHOTO/MIKE SKORSKI

PBN Health Care Summit: Price transparency a challenging objective for industry

PROVIDENCE – Health care needs more price transparency, but how to address the issue remains a challenge, panelists at the Providence Business News 2019...
LISTEN AND LEARN: Participants during the first of two discussion panels at the 2019 PBN Spring Health Care Summit at the Providence Marriott talk about how the state’s health care and insurance systems must listen to and understand the whole person they purport to serve. From left: Marc Backon, president of Tufts Health Plan’s commercial division; Stephen Farrell, UnitedHealthcare of New England CEO; Dr. John Murphy, executive vice president of physician affairs at Lifespan; James E. Purcell, former CEO of Blue Cross & Blue Shield of Rhode Island and founder of the Returns on Wellbeing Institute; Shannon Shallcross, co-founder and CEO of BetaXAnalytics; and Neil D. Steinberg, president and CEO of the Rhode Island Foundation.
 / PBN PHOTO/RUPERT WHITELEY

Panel: Many health, insurance services out of touch with user

To work better, the state’s health care and insurance systems must ramp up one critical skill: listening to and understanding the whole person they...

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