WashTrust, Navigant named to Forbes’ ‘Best-In-State Banks and Credit Unions’

PROVIDENCE – The Washington Trust Co. in Westerly and Navigant Credit Union in Smithfield were the two Rhode Island financial institutions listed on Forbes magazine’s recently published rankings of “Best-In-State Banks and Credit Unions” nationwide.

Larger national and international banks and financial institutions that have branches in more than 15 states were excluded from the survey, which queried customers on their overall recommendations and satisfaction, digital services, trust, terms and conditions, branch services, and financial advice.

Washington Trust was the only Rhode Island-based bank on the list. And Navigant was the only Rhode Island-based credit union on the list.

Among other banks with a presence in Rhode Island, HarborOne Bank in Brockton, Mass., was first among five Massachusetts-based banks that made the rankings. Coming in fifth on the Massachusetts list was Rockland Trust in Rockland, Mass.

- Advertisement -

Forbes partnered with market research firm Statista to survey more than 25,000 people nationwide about their banking relationships. It was the magazine’s second annual look at “Best-In-State” banks and credit unions.

Those surveyed must live in the United States and have a checking or savings account.

Only banks and credit unions receiving the highest ratings made the list – about 3% of all institutions nationwide.

“Receiving this award for the second year in a row speaks volumes about HarborOne’s commitment to customer service, and the willingness of our staff to go the extra mile to be certain we are delivering what customers want from their bank,” said HarborOne CEO James W. Blake in a statement.

Scott Blake is a PBN staff writer. Email him at Blake@PBN.com.