LINCOLN – J.D. Power has ranked Amica Mutual Insurance Co. the highest in overall customer satisfaction among auto insurers in the New England region.
Amica received a score of 868 out of a possible 1,000 points in the J.D. Power 2014 U.S. Auto Insurance Study, released Monday. That score is 73 points higher than the regional average and an 18-point increase over Amica’s score last year.
State Farm Insurance ranked second in New England with 829 points and Grange Insurance ranked third with 826 points.
This is the 15th consecutive year J.D. Power has recognized Amica for customer satisfaction among auto insurers. The study measures customer satisfaction in five key areas – interaction, price, policy offerings, billing, and payment and claims.
“This acknowledgment is once again a demonstration of the hard work and dedication of all of our employees,” said Amica President and CEO Robert A. DiMuccio. “We will strive to continue providing the best customer service possible.”
Nationwide, overall satisfaction with auto insurers averaged 810, 16 points higher than in 2013, according to a summary of the study. It is the highest level of customer satisfaction since the study launched in 2000. For details of the study, visit www.jdpower.com.
