Harvey Mackay
Keep the customer satisfied
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
Don’t be afraid to create
Creative ideas can come from anyone, anywhere, at any time. Those ideas often involve taking a risk or challenging conventional thinking. That can be...
It doesn’t hurt to be optimistic
Joe joined three people at a golf course to make up the foursome. The three friends teed off, but when Joe hit his first...
Praise a potent motivator at work
The Duke of Wellington, the brilliant British military leader who defeated Napoleon at Waterloo, was a great commander, but he was a difficult man...
Don’t be too quick to judge
A lovely little girl was holding two apples in her hands. Her mom came in and softly asked her little daughter with a smile:...
Standing out in the office, on a serious tip
An executive was having difficulty with her assistant, so she decided to confront her.
“Nancy,” she began, “you don’t seem to be into your work....
Thinking fast can save your bacon
The minister was preoccupied with thoughts of how he was going to ask his congregation to come up with more money than they were...
Golden wisdom from the golden bear
I still love golf after all these years. It’s been a hole-in-one opportunity to build my envelope-manufacturing business. Whether you’re opening doors or closing...
Dare to take risks
Jack Welch, former chairman and CEO of General Electric Co., talked about the three jobs he had growing up in Salem, Mass.: caddying, punching...
Enough is more than plenty
Years ago, one of the most popular shows on television was “Candid Camera,” which captured people’s funny reactions to situations on a hidden camera.
One...
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