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Harvey Mackay

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Go from boring to roaring

In a classic “Peanuts” cartoon, Charlie Brown says to Lucy, “I have a great fear of being boring.” Then in the next panel, Charlie...

Pithy lessons that last

We can learn much from observing geese in flight. First, people who share a common direction and a sense of community get where they...

Play ball! Lessons from the diamond

With baseball season in full swing, it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some...

The ABCs of customer service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in...

Fostering healthy debate

I was struck by an article in Bits & Pieces magazine about how the Wright brothers fiercely argued over every decision – so much...

Keep the customer satisfied

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...

Don’t be afraid to create

Creative ideas can come from anyone, anywhere, at any time. Those ideas often involve taking a risk or challenging conventional thinking. That can be...

It doesn’t hurt to be optimistic

Joe joined three people at a golf course to make up the foursome. The three friends teed off, but when Joe hit his first...

Praise a potent motivator at work

The Duke of Wellington, the brilliant British military leader who defeated Napoleon at Waterloo, was a great commander, but he was a difficult man...

Don’t be too quick to judge

A lovely little girl was holding two apples in her hands. Her mom came in and softly asked her little daughter with a smile:...
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