Advice

Pithy lessons that last

We can learn much from observing geese in flight. First, people who share a common direction and a sense of community get where they...

A ‘health check’ for your business

Every business should have an annual “health check.” The goal is to identify problems before they become more serious and assure the owner they...

Be honest about renewables’ cost

If you are concerned about climate change, you are likely enthusiastic about renewable fuels, such as solar and wind, and about laws that require...

Play ball! Lessons from the diamond

With baseball season in full swing, it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some...

Is a ransomware attack a reportable data breach?

Ransomware involves the denial of access to a user’s data; often, a hacker encrypts an organization’s data with a key known only to the...

How to boost your career

There’s nothing more ­amazing than the endless incidents of mind-bending screw-ups by otherwise successful companies. Every employee has stories, ranging from miscalculations and costly...

Stopping rising inequality

Almost 10 years after the Great Recession ended, the growing threat of a new economic slowdown raises a troubling question: When the next recession...

The ABCs of customer service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in...

New sales tax rules in R.I., Mass.

In the Wayfair v. South Dakota decision in 2018, the U.S. Supreme Court opened the door for states to collect sales taxes on remote...

Fostering healthy debate

I was struck by an article in Bits & Pieces magazine about how the Wright brothers fiercely argued over every decision – so much...
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