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Sometimes it pays to meet with salespeople

While many salespeople enjoy significant rewards for their efforts, their work is becoming increasingly difficult. Even those in so-called “executive sales” find getting through...
'Our clients' comments and scores determine our direction,' says Gilbane's Sue Klawans, who was recently named Contractor of the Year. /

Sue Klawans

Sue Klawans, Gilbane’s director of client satisfaction, has been named Contractor of the Year by the New England Chapter of CoreNet Global. She was...
'OUR CLIENTS' comments and scores determine our direction,' says Sue Klawans, director of client satisfaction at Gilbane, who was named CoreNet Global's New England Contractor of the Year. /

Understanding details of clients’ business is key

Sue Klawans, Gilbane’s director of client satisfaction, has been named Contractor of the Year by the New England Chapter of CoreNet Global. She was...

‘Free choice’ bill returns balance<br> to weak labor organizing system

To the editor, Michael A. Gamboli and Michael J. Murray got it wrong in their guest column (“‘Free choice’ bill might give workers no choice,”...
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A good succession plan requires work, insight

It is often said that one of the most important considerations in any investment is the exit strategy. An exit strategy is important for...
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Making the most of non-family talent

One of the biggest challenges facing family-run businesses today is high turnover of non-family employees, especially in executive positions. Often I hear from frustrated...

Family financing can help or hinder

Dad paid the first month’s rent for his office. His first company car was a station wagon, and he plugged away at growing the...

It’s time for all small businesses to get online

Small and medium-size businesses (SMBs) are reaping the rewards of the Internet more than ever. In a recent survey, SMB owners overwhelmingly said their...

Family is family, but legal structure is key

An agreement locked with a handshake is an honorable way to seal a deal, especially when you are family. But when it involves business,...

Few are the masters of what they do; are you?

By luck of the draw, my seatmate on a flight back to Charlotte was Zach Johnson. You may have only recently heard of him....
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