9 morals to help build a successful brand
When you are creating a brand, you are creating a belief in the hearts and minds of your customers about yourself, your company, your...
There’s gold to be had if you look hard for it
If there is a common complaint among many independent insurance advisers, it is not having enough time to prospect. Yet, looking more closely, most...
Warning: A goal is not a dream with a plan
My mother never went to Europe.
She talked about it, dreamed about it – even opened a travel agency at age 55. Never got there....
Professor is motivated by devotion to quality
Angela M. Wicks, assistant professor of management at Bryant University, has been appointed to the 2007 board of examiners for the Malcolm Baldrige National...
Getting an ‘A’ in charm school
The wind and the sun were having a conversation one day, which turned into a friendly competition about who was better at making things...
Make sure you’re well covered
Dear Dan: As my business expands, I’m realizing how much exposure I have if something goes wrong. Employee injuries, theft, business interruption and a...
Value is the king of sales and queen of service
Value is perhaps the most illusive word in sales.
Everyone will tell you how important it is. Very few can tell you what...
A good reputation is much easier<br> to keep than to recover
Jay Leno, comedian and host of “The Tonight Show,” says that when he was 8 years old and living in a New York City...
8 ways to build your reputation
Dear Dan: My business is small, it’s young, and we don’t have much cash to throw at marketing and public relations. Building repeat business...
Listening, creativity help resolve conflicts
Conflict happens. Disputes can arise between employees, between business partners, between a company and a client. And if such issues are not settled, bad...
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