Cox launches new tech-support service

WEST WARWICK – Cox Communications announced the launch of its new technical-support service for home networks and peripheral equipment such as computers, software, and other electronic devices.
Cox Tech Solutions will cost $14.99 a month and includes unlimited phone and remote technical services as well as discounted in-home services for up to four computers. The service includes: configuration or repair of a home network, resolution of an operating system or software error message, installation and configuration of new PC applications and resolution of computer crashes and removal of viruses or spyware.
The subscription also requires an initial home computer tune-up of $99.99, the company said. For a one-time service repair, prices can range from $99.99 to $249.99.
In a separate news release, the company said it had reopened its kiosk at the food court in the Warwick Mall, closed after the flooding, on Dec. 3 and plans to open its “Solutions Store” on Dec. 27; Cox opened its “Solutions Store” at the Smithfield Crossings on Dec. 6.
The Solutions Store is designed to be a highly interactive, “fun” store where customers can go for communications and entertainment products and services for Cox’s TV, phone, Internet and soon to wireless customers.