Customer needs should help define your structure, programs

As an international banker, Jeffrey Diehl faced complex problems, including helping HSBC Bank return to the good graces of the U.S. government after a scandal. His move to Rhode Island came from a desire to do good for smaller communities. / PBN FILE PHOTO/DAVE HANSEN
As an international banker, Jeffrey Diehl faced complex problems, including helping HSBC Bank return to the good graces of the U.S. government after a scandal. His move to Rhode Island came from a desire to do good for smaller communities. / PBN FILE PHOTO/DAVE HANSEN
Jeffrey Diehl | Rhode Island Infrastructure Bank CEO and executive director Whether your organization operates in the private or public sectors, focus on customers is paramount. When Rhode Island Infrastructure Bank was created 30 years ago, we financed two different things – clean drinking water and projects to keep water clean, such as sewer lines…

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