Jackvony turns earnest ear to client, user challenges

EASY LISTENER: Randall Jackvony, right, principal of technology and client services for business technology consulting firm Trilix Inc., assesses his clients’ needs with a lot of listening and an open mind. / PBN PHOTO/RUPERT WHITELEY
EASY LISTENER: Randall Jackvony, right, principal of technology and client services for business technology consulting firm Trilix Inc., assesses his clients’ needs with a lot of listening and an open mind. / PBN PHOTO/RUPERT WHITELEY
CHIEF INFORMATION/TECHNOLOGY OFFICER, SMALL PRIVATE COMPANY | Randall Jackvony, Trilix Inc. Randall Jackvony, principal of technology and client services for business technology consulting firm Trilix Inc., remembers his lightbulb moment. It came after a constituent’s phone call about trash delivery when he served on the Cranston City Council. “An elderly woman called to talk about…

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