When I peered in the window at 140 Hawthorne St. in San Francisco, the place looked deserted. Maybe Automattic, the company that owns WordPress, had already abandoned the 14,000-square-foot former warehouse it renovated just four years ago. The long work tables were still there, the Aeron chairs still awaiting laptop-porting employees, a big screen still ready for someone’s presentation, a few computers still lining a back table. But no one seemed to be around.
Then, way in the back of the cavernous room, behind a large monitor, I glimpsed the top of a head. I rang the bell. The office’s sole occupant, who identified himself as Dan, welcomed me in. I explained that I was curious to see the place Automattic says it’s leaving because too few employees actually use it. In addition to the ground-floor workspace, Dan showed me the lounge-like upstairs, which was equally devoid of human occupants. He said he’s one of the few employees who live in San Francisco and comes in two or three times a week.
Automattic’s announcement is a stark contrast to IBM’s recent decision to end its long-standing remote work program. After decades of promoting telecommuting, the company told employees they’d have to come back to the office or find employment elsewhere. By bringing teams together in real life, IBM hopes to spark better collaboration and quicker response times.
The two companies encapsulate the tradeoffs of remote working. Allow it and you broaden your hiring base, including people who can’t (or won’t) relocate, whose family obligations keep them at home, or who just hate commuting. Not every employee has to live in the same place, and that’s an especially big advantage as housing prices skyrocket in tech hubs such as San Francisco. As Automattic’s workforce grew from about 100, with 15 in the Bay Area, to 500, the number of local residents never went above 30.
The downside is, of course, that you lose the advantages of face-to-face communication: the impromptu brainstorming and knowledge sharing, the subtle cues of facial expression and body language, the camaraderie and office friendships, the daily affirmation of a common enterprise. Working alone can be isolating, and human beings are instinctively social animals. By ending remote work, employers such as IBM are hoping that they can channel that instinct to produce better results.
But people don’t work remotely only for the convenience. Many do it so they can actually get their work done. Working from home, “I was able to get a lot done in a much shorter amount of time than when I was in the office, because there were no distractions from working in a noisy cubicle farm,” recalled retired technology consultant Beth Donovan, who implemented and supported enterprise system management software for hospitals. “What I do requires concentration,” said editorial consultant Jeremy Lott, “and offices provide mostly distractions.”
If everyone in your workplace is wearing earphones, you’re well-acquainted with the problem. Dedicated employees hate open offices for good reasons. With loud-talking colleagues in a closely packed open office, software engineer Kurt Duncan said, “There are days when I want to throw things.”
In fact, as those of us (just barely) old enough to remember clattering newsroom typewriters can attest, the old model of crowded space had an advantage over today’s. The machine noise created a background rumble, making work conversations, including old-fashioned phone calls, less intrusive to those around you. Serendipity dies when you have to reserve a conference room.
The problem is getting worse. In expensive, urban markets, companies are saving money on office leases by engaging in a “densification” strategy. That’s real-estate talk for less elbow room.
The average space per U.S. office worker has dropped from between 250 and 300 square feet a decade ago to around 175 square feet in the last year – and is still falling. Packing people closer together can let companies locate in nicer buildings or better locations, and employers often say they’re looking for more-collaborative spaces. But workers – at least those who’ve seen better – know the truth. These “collaborative” workspaces are like the hotels that say they’re saving the planet, rather than money, by not washing your towels. It’s a good story, maybe partially true, but not the real reason.
There’s no single, good answer to the remote-versus-office choice, only tradeoffs. Listening to why dedicated employees want to escape the office suggests one way to make the tradeoffs less extreme: If you want knowledge workers to report to the office, balance sociability and quiet.
Make it easy for them to talk to each other – without interrupting their next-door neighbor’s train of thought. And give them a place where they can hear themselves think.
V
irginia Postrel is a Bloomberg View columnist.
