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HEAVY DUTY: Melaku Gebermariam uses an electrostatic sprayer to disinfect the inside of a Delta Airlines jet between flights on July 22, at the Ronald Reagan Washington National Airport in Arlington, Va. / AP FILE PHOTO/NATHAN ELLGREN

Air travel reshaped as carriers struggle with pandemic

In a bid to survive, airlines are desperately trying to convince a wary public that measures such as mandatory face masks and hospital-grade air...

Keep the customer satisfied

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
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