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PERSONAL RELATIONSHIP: Mark K. W. Gim, president and chief operating officer at Washington Trust Bancorp Inc., parent of Westerly based The Washington Trust Co., says local banks need to be vigilant to ensure smooth technology adoption while also maintaining the personal relationships banks have built their brand on.

Balancing demand for touch and tech

With an evolving mixture of millennials and older customers, local banks and credit unions increasingly face a dilemma when it comes to rapidly evolving...
SOME TOURISM LEADERS in the state believe that ATM-use data could help the industry better understand who is visiting Rhode Island. / BLOOMBERG FILE PHOTO/DANIEL TEPPER

Can data on ATM use aid tourism?

Although in his 29th year in the Newport tourism industry, Evan Smith is constantly looking for an edge to increase his understanding of who...
CITIZENS BANK recently provided an asset-backed credit line, totaling $50 million, to Go Wireless Inc., the authorized retailer of Verizon, which has stores across the United States.

Citizens provides $50M in financing for Go Wireless

PROVIDENCE – Citizens Bank last week provided $50 million in financing to Go Wireless Inc.Citizens, a subsidiary of Citizens Financial Group Inc., is the...
Bruce Van Saun, chairman and CEO of Citizens Financial Group Inc., in his office at 1 Citizens Plaza in Providence. / PBN FILE PHOTO/MICHAEL SALERNO

Citizens CEO Van Saun made $8.5M in 2017

PROVIDENCE – Bruce Van Saun, chairman and CEO of Citizens Financial Group Inc., made $8.5 million in 2017, marking a 7.5 percent decline from...
EDWARD O. Handy III is the chairman and CEO of Westerly-based Washington Trust Bancorp Inc., the second largest Rhode Island-based bank. / PBN FILE PHOTO/MICHAEL SALERNO

Banks are optimistic tax reform will benefit the bottom line long-term

The Rhode Island banking community has largely celebrated the sweeping tax overhaul approved by Congress that among other things lowered the corporate tax rate...
J.D. POWER has ranked Citizens Bank last in a new study examining the quality of retail banking advice at major U.S. banks./ COURTESY J.D. POWER 2018 U.S. RETAIL BANKING ADVICE STUDY

J.D. Power: Citizens Bank ranks last for retail banking advice

PROVIDENCE – Citizens Bank ranked last in a new J.D. Power study examining the quality of retail banking advice at major U.S. banks.The inaugural...
ERIC SCHUPPENHAUER has been named president of the mortgage banking division at Citizens Bank. / COURTESY CITIZENS BANK

Citizens names Schuppenhauer president of mortgage banking

PROVIDENCE – Citizens Bank last week named Eric Schuppenhauer as president of its mortgage banking division.Schuppenhauer joins the Providence-based bank from Capital One where...
CITIZENS BANK has launched a new student loan refinancing product, which allows parents and co-signers to consolidate and refinance student debt while their children are still in school.

Citizens offers new student loan refinancing product for parents

PROVIDENCE – Citizens Bank has launched a new student loan refinancing product specifically designed for parents.The loan, dubbed the Citizens Bank Refinance Loan for...
AN INTERIOR RENDERING of the new 420,000-square-foot Citizens Financial Group Inc. corporate campus in Johnston. The facility is on schedule to be completed in time for employees to start working there in August. / COURTESY CITIZENS BANK

Citizens campus in Johnston on schedule for August opening

JOHNSTON – Citizens Financial Group Inc. is on schedule to complete its 420,000-square-foot campus in time for employees to start working there in August.Chairman...
CITIZENS BANK is a wholly owned subsidiary of Providence-based Citizens Financial Group Inc. The bank posted net income of $1.7 billion in 2017, a 58.1 percent increase on its 2016 performance. / BLOOMBERG FILE PHOTO/KELVIN MA

Buoyed by new tax law, Citizens increases profit in 4Q and...

PROVIDENCE – Buoyed by a $331 million after-tax benefit from the new tax law, Citizens Financial Group Inc. on Friday reported 2017 profit increasing...
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