Tag: Criticism
Criticism should build up, not tear down
A prominent New York critic was leaving the theater after a Broadway opening and met the producer in the lobby. The latter took one...
Business stories to grow on
Business lessons come from many sources. I am particularly fond of stories that feature animals.
Here are a few of my favorite stories, along with...
Responding to criticism?
How do you usually respond to a customer’s negative feedback?
Remain calm and try to resolve the issue: 100%
Get offended and ridicule customers behind their...
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