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Study: Customer satisfaction with property insurance companies plunged in 2022

PROVIDENCE – Property insurance companies took a major hit in 2022, with customers unhappy about rising costs, longer wait times and catastrophic losses, according...

Study: Verizon ranks highly in customer satisfaction among U.S. wireline service...

PROVIDENCE – Verizon Communications Inc. was ranked highest in customer satisfaction in the small/medium business and very small-business segments in the latest U.S. Business...
CITIZENS BANK earned a score of 800 out of 1,000 on the J. D. Power 2019 Customer Satisfaction ratings for New England. / COURTESY J.D. POWER & ASSOCIATES

Citizens Bank scores just above average in J.D. Power customer satisfaction...

PROVIDENCE – Citizens Bank earned an 800 score on a 1,000 point scale in J.D. Power & Associates’ 2019 U.S. Retail Banking Satisfaction Survey...

Report: Bank of America ranks No. 4 for customer satisfaction among...

PROVIDENCE – Bank of America ranked fourth among the six national retail banks in the United States for customer satisfaction, consumer ratings firm J.D....

Technology investments at banks could be hurting customer satisfaction

PROVIDENCE – J.D. Power this week released a report showing technology investments are helping to grow digital-only bank customers but potentially hurting overall customer...
AMICA MUTUAL INSURANCE CO. was awarded the top ranking in the United States for overall customer satisfaction for homeowner insurance. / COURTESY AMICA MUTUAL INSURANCE CO.

Amica tops homeowner insurance satisfaction rankings for 16th year

LINCOLN – Amica Mutual Insurance Co. topped J.D. Power and Associates’ 2017 “Overall Customer Satisfaction Index Ranking” for United States home insurers for the...
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