Jeffrey Wilhelm has worked in technology consulting his entire career, looking to make it less transactional and more relationship based.
And in the last three years, his 8-year-old business, Infused Innovations Inc., has grown by more than 330% by providing technology and business advisory services, cybersecurity, artificial intelligence and machine-learning to open-minded business owners looking for a digital transformation.
In a three-step process of wrap-around services, Wilhelm and his team dive into various industries, from blue technology to national nonprofits, to develop a personalized, secure and intelligent workplace with 24/7 support.
“We go beyond just the user experiences and beyond the workplace and security. We really get into the automation of intelligence, analytics and all that stuff that goes into a digital transformation story,” said Wilhelm.
What Infused Innovations sells are the very practices that it runs within its own workforce, such as being fully remote since the inception of the company. Wilhelm is based in North Kingstown, but his chief information security officer is based in San Diego and his chief operations officer is based in Nashua, N.H.
“We have a staff all over and we’ve built the company to find the best and the brightest – no matter where in the country they are,” said Wilhelm. “And we’re just transforming our clients into the model that we’ve used for the last eight years.”
Prior to the current health crisis, Wilhelm had prospective clients that weren’t willing to change their digital process and thought that the way they have done things for decades would continue to be sustainable.
When COVID-19 hit America’s shores, the need to go digital, and do it securely, was in demand.
“We’ve had the busiest year we’ve ever had because after telling businesses for four or five years, they realize they need to be more agile and more remote after all,” said Wilhelm.
Now, those same businesses are becoming Infused Innovations’ clients, dishing out anywhere from $3,000 to $40,000 per month. The reoccurring contracts make up about 85% of Wilhelm’s revenue, while the other 15% comes from project-based work.
“Our perfect customer is someone who is sort of progressive and open-minded to understanding that maybe the process they’ve been doing for 20 years [isn’t] exactly well-suited for the current era,” said Wilhelm.
Wilhelm’s next goal is to continue growing at least 80% each year over the course of the next three to five years.
“We want to work with more businesses that have some skin in the game and some understanding about why this digital transformation is the right solution for them,” he said.
OWNER: Jeffrey Wilhelm
TYPE OF BUSINESS: Technology consulting
LOCATION: 1130 Ten Rod Road, Suite F-204, North Kingstown
EMPLOYEES: 64
YEAR ESTABLISHED: 2012
ANNUAL SALES: $3 million
Alexa Gagosz is a PBN staff writer. Contact her at Gagosz@PBN.com.