PROVIDENCE – Citizens Financial Group Inc. received an “Outstanding” rating from the Office of the Comptroller of the Currency for its performance under the Community Reinvestment Act, the bank announced Sept. 15.
The rating, the highest possible under federal law, marks Citizens’ fourth consecutive such rating since the Providence-based bank became publicly traded in 2014.
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The reinvestment act evaluates how banks meet the credit and community development needs of the communities they serve, including low- and moderate-income individuals and neighborhoods.
Citizens received Outstanding ratings across all three of the comptroller’s major reinvestment act performance tests: lending, investment and service.
The comptroller’s office cited the bank’s performance in its largest markets, including Boston, New York and Philadelphia; its level of qualified community development investments; its community development lending supporting affordable housing, economic development and neighborhood revitalization; and flexible lending products for low- and moderate-income borrowers.
In 2025, Citizens said it invested over $2 billion in community development funding, including support for more than 8,000 affordable housing units. The bank also reported over $300 million in small-business loans and $20 million in philanthropic giving.
Citizens employees logged more than 265,000 volunteer hours supporting in excess of 4,000 community organizations during the year, according to the bank.
Citizens had $233.8 billion in assets as of June 30 and operates approximately 1,000 branches across 14 states and the District of Columbia.
Matthew McNulty is a PBN staff writer. He can be reached at McNulty@PBN.com or on X at @MattMcNultyNYC.
