The ABC Supply Co. Inc. Solution Centers in Fall River, Mass. and Providence, R.I. – major suppliers of roofing, siding, windows and other select exterior building products for area contractors – have recently been redesigned. They are now premier destinations for product information and selection for contractors and their clients.
The Fall River branch is located at 500 Rodman St. The Providence store is located at 200 Whitehall St.
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The reconfigured Solution Centers feature an innovative use of a specially designed “wing panel” system that literally puts information at customers’ fingertips. Visitors can quickly understand key features and benefits and make comparisons among different product lines and different manufacturers’ offerings.
The Solution Centers also incorporate a storage system that organizes product sample boards so contractors can quickly find and take with them the samples they need to assist their customers with product selection outside the Solution Centers.
ABC Supply stores nationwide are being updated with this new design as part of the company’s commitment to providing world-class service, explained district manager Tom Zimmerman.
“We’ve always offered a wider range of products and services than we have been able to adequately display, and this new Solution Center design system allows us to display a lot of product in a relatively small space,” he said.
“Many of the features of the redesigned Solution Centers are the result of feedback from contractors who were looking for better ways to educate themselves, their employees and their customers about the options available to them,” Zimmerman added.
“Homeowners want to see their options, but many contractors find it’s not feasible to have their own Solution Center,” he explained. “Our Solution Centers fill that need. They are tools for professionals; comfortable, welcoming places they can bring their clients. We want our customers to feel our Solution Centers are their showrooms.”
They also are educational resources for contractors, helping keep them up-to-date on the latest new products.
Zimmerman emphasized that the new store design does not change ABC Supply’s basic mission, which focuses exclusively on serving professional contractors. The stores will not cater to do-it-yourselfers and will continue to carry the hard-to-find specialty tools and supplies contractors need.
ABC Supply is the largest wholesale distributor of roofing in the United States and one of the nation’s largest distributors of siding, windows and other select exterior building products. Founded in 1982 and headquartered in Beloit, Wis., ABC Supply operates more than 370 branches and other facilities in 45 states and the District of Columbia. The company has distinguished itself by following a single, simple guiding principle – take care of contractors better than any other distributor by understanding their businesses and offering products and services carefully selected to meet their unique needs. More information is available online at www.abcsupply.com.
