BofA introduces ‘self-healing’ ATMs

NORTH CANTON, Ohio – Bank of America is upgrading most its ATMs so they will be “self healing,” able to fight off computer viruses on their own and to perform their own maintenance.
The upgrade will be performed by Diebold Inc., using its OpteView Resolve system, a program that allows automation of processes involved in managing and operating a self-service network, including remote diagnostics, self-healing and corrective actions.
Additionally, the OpteView Resolve management solution provides customized dashboard reporting and enables proactive business intelligence gathering, Diebold said.
Bank of America will use OpteView Resolve in about 17,000 ATMs across North America.
OpteView Resolve was developed to provide technological enhancements for secure remote monitoring and repair of self-service terminals along with more sophisticated automation tools and reporting capabilities. It enables monitoring and management of IP-connected networks with one system, providing advanced diagnostics and configurable business processes. The application is designed to interact with external systems enabling automatic escalation, notification and reporting.
“The OpteView Resolve availability management solution represents a giant step forward in the way Diebold helps our customers monitor and manage their ATM network. It allows financial institutions to transform to a predictive services model based on data intelligence,” said Charles E. Ducey Jr., executive vice president of North America operations at Diebold. “We are proud to collaborate with Bank of America in the development of this solution. We look forward to helping more customers revolutionize their ATM operations with this advanced, world-class software platform. This is just the beginning.”