The Gateway at Quonset needs <br>many amenities to be a success
To the editor,
There has been a lot of attention recently to the plan for a Gateway Development at the Quonset Business Park. This mixed-use...
What’s your ‘type’? Mine is ‘sales successful’
Everybody talks about “types” of people in order to try and figure them out.
Salespeople are all taught to mirror, model, and type their prospective...
Retired DOT chief now working in private sector
James R. Capaldi has joined The Berger Group as manager of transportation services. He will manage Berger’s transportation projects in the Northeast, providing...
A cynic burns his bridges before he gets to them
A friend of mine was a high school teacher at a tough, inner-city school. On the first day of school, he got on the...
Creating promotional Web videos
The consumer marketplace has spoken: It likes videos, and it likes to view them online. And therein lies an opportunity for small-business owners of...
Don’t let PowerPoint ruin your presentation
We’ve all been there at one time or another. It’s Friday afternoon after a big lunch. As the lights dim and the laptop begins...
R.I. bureaucracy so infuriating the state is turning off people
I am a parent of a third-year student at the New England Institute of Technology. I won’t begin to tell you the amount of...
To keep your customers, fix mistakes ASAP
You cannot put a price tag on customer loyalty; it is priceless.
Customers who return to you day after day, year after year will...
It’s not enough to have ‘satisfied’ customers
Customer satisfaction is dead.
Oh, there are a bunch of huge companies that haven’t figured it out yet. And there are a bunch of...
Career makeovers can unmake you
Talk about Superman pulling a phone booth-style switcheroo. There’s a New Zealander named David Kirk, who is now CEO of Fairfax Holdings, one of...
