In the cola wars, it’s the customers who lose
“I’d like a Coca-Cola, please,” I said to the waiter.
“Will Pepsi be OK?” he replied.
“No, I don’t like Pepsi. I’d like a Coke,” I...
Women & Infants hires human resources VP
Daniel A. Michaud has been named vice president of human resources at Women & Infants Hospital. He most recently held a senior leadership position...
10 tips for business e-mailing
E-mail rules the business communications roost. It’s fast, efficient, mobile and less intrusive than phoning. It’s also rife with inane blather, embarrassing choices and...
Exercise helps keep you alert
The lovely spring weather is a pleasant wake-up call after a long, cold and sometimes dreary winter in my home state of Minnesota. As...
The extra mile separates satisfied from loyal
Have you ever heard the phrase, “He went the extra mile”?
I want to talk to you about the extra mile in a way that...
Look into options for angel funds
There’s good news for entrepreneurs on the lookout for startup or early-stage financing right now: Angel investors are feeling more optimistic than they have...
High-growth firms are masters of execution
Recent corporate financial scandals have called into question the quality of corporate earnings. Indeed, in three separate studies of more than 800 value-creating public...
For specific connection, make a specific pitch
In his keynotes and recordings, world-class motivational speaker and sales trainer Zig Ziglar often talks about the importance of having meaningful, specific goals. He...
Duffy & Shanley reaches beyond its local market
Stephen R. Hourahan has been named director of public affairs at Duffy & Shanley Inc. He will be responsible for providing strategic counsel, developing...
A proud standard-bearer for R.I. hospitality
The Rhode Island Hospitality and Tourism Association was formed in 1982 by the merger of the Rhode Island Restaurant Association and the Rhode Island...
