Citizens receives TNS award

PROVIDENCE – Citizens Financial Group Inc. said it has received a TNS Choice Award from TNS, the world’s largest custom research company.
TNS issues the awards to companies it says have had success in attracting new customers, satisfying, retaining customers and winning a larger share of their customers’ total banking business.
“We are honored to receive this award because it serves as a testament to our commitment to keep our Citizens Bank and Charter One customers at the heart of everything we do,” said Ellen Alemany, chairman and CEO of Citizens Financial. “Our colleagues are truly dedicated to serving our customers’ individual banking needs through the delivery of world-class service and innovative banking solutions at every stage of our customers’ lives.”
“Consumer banking success is a function of many factors including value offered, convenience provided, reputation, clarity of advertising, and quality of products,” said Bob Neuhaus, TNS Global Sector head of financial services. “The interplay of these factors influence consumer choices and distinguish the winners in the competitive marketplace.”
The TNS Choice Award follows CFG being named second in the nation in delivering the best experience for small business customers by the ath Power 2010 Small Business Banking Study.