PBN Best Places To Work Awards 2023
MIDSIZE COMPANIES #15: Coastline EAP/ Rhode Island Student Assistance Services
Employees in R.I. 100
CEO Sarah Dinklage
Questions answered by Kelly Wishart, Chief Operating Officer
How has your company adapted programs and services in response to challenges such as workforce shortages and staff burnout? We have been truly lucky this past year regarding our staffing. We have experienced stability and retention in all areas of our work, making it easier to ask staff to fill in for each other when needed.
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How would you describe the culture of your workplace? Collaboration, commitment and employee initiative are key elements of our culture and inform how we continue to do our best. A deep respect for the organization’s history coupled with the understanding that change is necessary and we support each other through it.
What modifications have you made to your workplace to support employee wellness? When we moved to new offices last year, we included a dedicated breakroom. It is a place where everyone could get away from their desks to eat, talk, or connect with each other – so important to creating an environment that values wellness.
Do you have a preference for promoting existing staff or hiring from outside and why? Promoting from within is a hallmark of Coastline/RISAS history. All of the managers and directors have been direct service roles in the organization, and that perspective keeps things real.
